Stanfield Air Systems
Personal Information Protection Policy
At Stanfield Air Systems, we are committed to protecting the privacy and security of the personal information provided by our customers and website users. Providing quality HVAC services sometimes requires collecting certain personal information. Protecting that information is one of our highest priorities.
We will inform our customers why and how we collect, use, and disclose personal information, obtain consent when required, and handle personal information in a manner that a reasonable person would consider appropriate.
This Privacy Policy outlines the principles and practices Stanfield Air Systems follows to ensure the accuracy, confidentiality, and security of personal information while allowing individuals to request access to and correction of their personal information.
Definitions
Personal Information
Personal information means information about an identifiable individual such as name, email address, phone number, service address, or other information provided to us.
Contact Information
Contact information means information that allows an individual to be contacted at a place of business and may include name, job title, business phone number, business address, or business email address. Business contact information is not considered personal information under this policy.
Policy 1 – Collecting Personal Information
Unless the reason for collecting personal information is obvious and voluntarily provided by the user, we will communicate the purpose of collection before or at the time the information is collected.
We may collect personal information for the following purposes:
• Scheduling HVAC service appointments
• Providing repair, maintenance, or installation services
• Delivering requested products or services
• Sending appointment reminders or service notifications
• Communicating service updates
• Sending marketing promotions or special offers (if consent is provided)
• Maintaining service records
• Ensuring a high standard of customer service
• Meeting legal and regulatory requirements
Policy 2 – Consent
We obtain consent to collect, use, or disclose personal information except where permitted or required by law.
Consent may be provided directly or implied when a customer voluntarily provides personal information for a specific purpose, such as scheduling service or requesting information.
Customers may withdraw consent for marketing communications at any time. However, withdrawing consent may limit our ability to provide certain services that rely on communication.
Policy 3 – Using and Disclosing Personal Information
We use personal information only for the purposes identified at the time of collection or for purposes reasonably related to those purposes.
Personal information may be used to:
• Contact customers regarding service appointments
• Provide service updates and notifications
• Deliver customer support
• Send promotional offers or marketing communications (with consent)
Stanfield Air Systems does not sell, rent, or share personal information with third parties for marketing purposes.
We may share information with trusted vendors or service providers who assist with business operations, such as scheduling systems, communication platforms, or payment processors, but only as necessary to perform business functions.
Messaging Terms & Conditions (SMS Communications)
By providing your phone number to Stanfield Air Systems, you agree to receive SMS or MMS text messages from us.
These messages may include:
• Appointment reminders
• Technician arrival notifications
• Service updates
• Customer support messages
• Promotional offers or marketing communications (only if you have provided consent)
Consent and Opt-In
You may opt in to receive text messages by submitting a website form, scheduling service, checking a consent box, or otherwise providing your phone number with permission to receive communications.
Consent to receive text messages is not required as a condition of purchasing services.
Message Frequency
Message frequency may vary depending on your interaction with Stanfield Air Systems but will generally be limited to service-related notifications and occasional promotions.
Opt-Out
You may opt out of SMS communications at any time by replying:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT
You will receive a final message confirming your opt-out, and no further messages will be sent unless you opt in again.
Help
For help, reply HELP to any message or contact us at:
Stanfield Air Systems
Phone: 706-549-4767
Website: https://stanfieldair.com
Message & Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
Data Privacy
Mobile phone numbers and SMS opt-in data will not be sold, shared, or transferred to third parties for marketing purposes.
Policy 4 – Retaining Personal Information
If we use personal information to make a decision affecting a customer, we will retain that information for a reasonable period to allow access requests.
Otherwise, we retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
Policy 5 – Ensuring Accuracy of Personal Information
Stanfield Air Systems makes reasonable efforts to ensure personal information is accurate and complete.
Customers may request corrections to their personal information by contacting us and providing sufficient detail to identify the information requiring correction.
Policy 6 – Securing Personal Information
We are committed to protecting personal information from unauthorized access, disclosure, alteration, or destruction.
Security measures include:
• Secure transmission of data
• Secure storage of digital records
• Limited access to authorized personnel only
• Regular review of security practices
When personal information is no longer needed, we securely destroy or anonymize the data.
Policy 7 – Access to Personal Information
Customers have the right to request access to their personal information.
Requests must be made in writing and include sufficient detail to identify the information being requested.
We will respond to requests within a reasonable timeframe.
Contact Information
If you have questions about this Privacy Policy or your personal information, please contact:
Stanfield Air Systems
706-549-4767
